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Written by Administrator
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Wednesday, 28 March 2007 |
Refund/Reship Policy
Your satisfaction with the products and the services we provide is
our prime aim. In case the order is not received within the delivery
time stated, we guarantee a replacement, free of charge, or your
payment pack!
What you should do in this case:
- Check the delivery time
If
the package is sent by International Unregistered Mail, the order will
arrive within 2-3 weeks. Since the medication comes from India, the
delivery takes that long. Please make sure that the dead-line has
actually been missed. - Contact our customer support service
If the dead-line has been missed, please Contact Us to inform us of the problem. We will check the matter with the postal
services and if they are not able to resolve the problem on their own,
we will send you a replacement or refund your payment at your request.
Refund procedure time depends on the banks’ transaction processing time
and takes approximately 5-7 days.
Please mind: disputing a charge (charge back issue)
without contacting the merchant first is treated as a credit card
fraud. Both the credit card’s and the holder’s details (name, address,
IP address, e-mail address) will be blacklisted and reported to the
issuing Credit Card Company (Fraud Division), FBI (Credit Card Fraud
Division).
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Last Updated ( Wednesday, 21 May 2008 )
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